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Articles in this Category

Support tickets regarding email issues
If you are going to create a support ticket regarding being unable to receive emails, you should include an alternate email address that you are currently able to receive emails from. You must use an ...
Article rated 3.5/5.0
Email problems? Please read this before submitting a ticket
Email Access Problems Always include a contact phone number and an alternate email address. If your email is broken you will not
Article rated 3.6/5.0
Can't access your web site?
If you check your site using http://downforeveryoneorjustme.com/ you will be able to see if the rest of the world can see your website.   If your site is only inaccessible to you, your IP add...
Article rated 3.9/5.0
Can't access web site or email?
If you check your site using http://downforeveryoneorjustme.com/ you will be able to see if the rest of the world can see your website. If you cannot access that site, try accessing http://google.comI...
Article rated 3.9/5.0
Forgotten password for email?
You will need to create a support ticket requesting a password reset. We do not store your password in any human readable format. The security systems on our web server store the password with a t
Article rated 3.9/5.0
Site compromised i.e. "HACKED"
If you believe your web site has been hacked, compromised or accessed without authorisation, you are required to notify us as soon as possible. Create a support ticket with SITE HACKED as the subje...
Article rated 3.8/5.0
Email on phone, tablet, Windows mail, Outlook etc.
If you are having problems with your email software, please check your webmail. If your webmail works, then it is unlikely that we will be able to help further. The limit of our email hosting suppor...
Article rated 3.8/5.0
Webmail on Internet Explorer, Blackberry etc.
The server your webmail resides on uses a self-signed certificate and is very secure in that sense. Unfortunately, some browsers e.g. recent versions of IE on Windows, will not allow you to approve s...
Article rated 3.9/5.0
I didn't receive an email from someone but get other emails
If someone reports that they sent an email to you, but you didn't receive it, please get them to forward their email to an alternative address that you can access, then include the headers (or all of ...
Article rated 3.8/5.0
No incoming email at all from any sender
If you are not receiving email from any sender at all, but you can send email, then your email account is probably over quota (FULL). Please log into your webmail and delete old messages, sent message...
Article rated 3.8/5.0
IMPORTANT: PLEASE READ NOW! Email security and blacklists
  The recently discovered server software bug that affected so many servers around the world seems to be the cause of a massive surge in server attacks. The types of attacks we’re seeing at the moment...
Article rated 4.0/5.0
DNS Changes
If you or your tech support require DNS changes to occur at a specific date and/or time, your support request (including full details of the required changes) must be made at least one full working da...
Article rated 3.4/5.0

Latest Knowledgebase Articles

 Date added
DNS Changes 2016-01-20 10:10:39
No incoming email at all from any sender 2014-03-03 15:40:24
Webmail on Internet Explorer, Blackberry etc. 2013-07-02 14:50:31
Email on phone, tablet, Windows mail, Outlook etc. 2013-02-08 10:14:38
Forgotten password for email? 2013-02-01 13:35:37
Can't access your web site? 2013-02-01 10:16:24

 
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