Knowledgebase
headforwards support and help desk > headforwards support and help desk > Knowledgebase

Search help:


» Articles in this category:

 
Support tickets regarding email issues Article rated 3.5/5.0
If you are going to create a support ticket regarding being unable to receive emails, you should include an alternate email address that you are currently able to receive emails from. You must use an ...
Email problems? Please read this before submitting a ticket Article rated 3.6/5.0
Email Access Problems Always include a contact phone number and an alternate email address. If your email is broken you will not
Can't access your web site? Article rated 3.9/5.0
If you check your site using http://downforeveryoneorjustme.com/ you will be able to see if the rest of the world can see your website.   If your site is only inaccessible to you, your IP add...
Can't access web site or email? Article rated 3.9/5.0
If you check your site using http://downforeveryoneorjustme.com/ you will be able to see if the rest of the world can see your website. If you cannot access that site, try accessing http://google.comI...
Forgotten password for email? Article rated 3.9/5.0
You will need to create a support ticket requesting a password reset. We do not store your password in any human readable format. The security systems on our web server store the password with a t
Site compromised i.e. "HACKED" Article rated 3.8/5.0
If you believe your web site has been hacked, compromised or accessed without authorisation, you are required to notify us as soon as possible. Create a support ticket with SITE HACKED as the subje...
Email on phone, tablet, Windows mail, Outlook etc. Article rated 3.8/5.0
If you are having problems with your email software, please check your webmail. If your webmail works, then it is unlikely that we will be able to help further. The limit of our email hosting suppor...
Webmail on Internet Explorer, Blackberry etc. Article rated 3.9/5.0
The server your webmail resides on uses a self-signed certificate and is very secure in that sense. Unfortunately, some browsers e.g. recent versions of IE on Windows, will not allow you to approve s...
I didn't receive an email from someone but get other emails Article rated 3.8/5.0
If someone reports that they sent an email to you, but you didn't receive it, please get them to forward their email to an alternative address that you can access, then include the headers (or all of ...
No incoming email at all from any sender Article rated 3.8/5.0
If you are not receiving email from any sender at all, but you can send email, then your email account is probably over quota (FULL). Please log into your webmail and delete old messages, sent messag...
IMPORTANT: PLEASE READ NOW! Email security and blacklists Article rated 4.0/5.0
  The recently discovered server software bug that affected so many servers around the world seems to be the cause of a massive surge in server attacks. The types of attacks we’re seeing at the mom...
DNS Changes Article rated 3.4/5.0
If you or your tech support require DNS changes to occur at a specific date and/or time, your support request (including full details of the required changes) must be made at least one full working da...
 

» Top Knowledgebase articles: Views
 
» Latest Knowledgebase articles: Date added
 DNS Changes 2016-01-20 10:10:39
 No incoming email at all from any sender 2014-03-03 15:40:24
 I didn't receive an email from someone but get other emails 2014-02-13 15:23:44
 Site compromised i.e. "HACKED" 2013-02-08 10:02:45
 Forgotten password for email? 2013-02-01 13:35:37
 Can't access your web site? 2013-02-01 10:16:24
 

 
Powered by Help Desk Software HESK, brought to you by SysAid