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Knowledgebase

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Support tickets regarding email issues

If you are going to create a support ticket regarding being unable to receive emails, you should include an alternate email address that you are currently able to receive emails from. You must use an ...
Abuse from one of our hosted domains

If you are experiencing abuse e.g. junk mail, server attacks, hacking, that you believe originated from one of the sites we provide hosting or domain registration for, please create a ticket and infor...
Email problems? Please read this before submitting a ticket

Email Access Problems Always include a contact phone number and an alternate email address. If your email is broken you will not

Can't access web site or email?

If you check your site using http://downforeveryoneorjustme.com/ you will be able to see if the rest of the world can see your website. If you cannot access that site, try accessing http://google.comI...
Can't access your web site?

If you check your site using http://downforeveryoneorjustme.com/ you will be able to see if the rest of the world can see your website.   If your site is only inaccessible to you, your IP add...
Forgotten password for email?

You will need to create a support ticket requesting a password reset. We do not store your password in any human readable format. The security systems on our web server store the password with a t
Site compromised i.e. "HACKED"

If you believe your web site has been hacked, compromised or accessed without authorisation, you are required to notify us as soon as possible. Create a support ticket with SITE HACKED as the subje...
Email on phone, tablet, Windows mail, Outlook etc.

If you are having problems with your email software, please check your webmail. If your webmail works, then it is unlikely that we will be able to help further. The limit of our email hosting suppor...
Webmail on Internet Explorer, Blackberry etc.

The server your webmail resides on uses a self-signed certificate and is very secure in that sense. Unfortunately, some browsers e.g. recent versions of IE on Windows, will not allow you to approve s...
I didn't receive an email from someone but get other emails

If someone reports that they sent an email to you, but you didn't receive it, please get them to forward their email to an alternative address that you can access, then include the headers (or all of ...
No incoming email at all from any sender

If you are not receiving email from any sender at all, but you can send email, then your email account is probably over quota (FULL). Please log into your webmail and delete old messages, sent message...
IMPORTANT: PLEASE READ NOW! Email security and blacklists

  The recently discovered server software bug that affected so many servers around the world seems to be the cause of a massive surge in server attacks. The types of attacks we’re seeing at the moment...
DNS Changes

If you or your tech support require DNS changes to occur at a specific date and/or time, your support request (including full details of the required changes) must be made at least one full working da...
Complaints

If you feel that our service regarding hosting, domain names or technical support has not been adequate, please create a support ticket using the category complaints. Please include complete details i...
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I didn't receive an email from someone but get other emails

Category: Knowledgebase

If someone reports that they sent an email to you, but you didn't receive it, please get them to forward their email to an alternative address that you can access, then include the headers (or all of ...

Email problems? Please read this before submitting a ticket

Category: Knowledgebase

Email Access Problems Always include a contact phone number and an alternate email address. If your email is broken you will not receive support emails either, unless you supply an alternate email add...

Can't access web site or email?

Category: Knowledgebase

If you check your site using http://downforeveryoneorjustme.com/ you will be able to see if the rest of the world can see your website. If you cannot access that site, try accessing http://google.comI...

Support tickets regarding email issues

Category: Knowledgebase

If you are going to create a support ticket regarding being unable to receive emails, you should include an alternate email address that you are currently able to receive emails from. You must use an ...

IMPORTANT: PLEASE READ NOW! Email security and blacklists

Category: Knowledgebase

  The recently discovered server software bug that affected so many servers around the world seems to be the cause of a massive surge in server attacks. The types of attacks we’re seeing at the moment...

Site compromised i.e. "HACKED"

Category: Knowledgebase

If you believe your web site has been hacked, compromised or accessed without authorisation, you are required to notify us as soon as possible. Create a support ticket with SITE HACKED as the subje...

Abuse from one of our hosted domains

Category: Knowledgebase

If you are experiencing abuse e.g. junk mail, server attacks, hacking, that you believe originated from one of the sites we provide hosting or domain registration for, please create a ticket and infor...

Complaints

Category: Knowledgebase

If you feel that our service regarding hosting, domain names or technical support has not been adequate, please create a support ticket using the category complaints. Please include complete details i...

DNS Changes

Category: Knowledgebase

If you or your tech support require DNS changes to occur at a specific date and/or time, your support request (including full details of the required changes) must be made at least one full working da...

No incoming email at all from any sender

Category: Knowledgebase

If you are not receiving email from any sender at all, but you can send email, then your email account is probably over quota (FULL). Please log into your webmail and delete old messages, sent message...

Webmail on Internet Explorer, Blackberry etc.

Category: Knowledgebase

The server your webmail resides on uses a self-signed certificate and is very secure in that sense. Unfortunately, some browsers e.g. recent versions of IE on Windows, will not allow you to approve s...

Email on phone, tablet, Windows mail, Outlook etc.

Category: Knowledgebase

If you are having problems with your email software, please check your webmail. If your webmail works, then it is unlikely that we will be able to help further. The limit of our email hosting suppor...