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 Can't access web site or email?

Solution

If you check your site using http://downforeveryoneorjustme.com/ you will be able to see if the rest of the world can see your website. If you cannot access that site, try accessing http://google.com

If you cannot access google.com then you are most likely not connected to the internet. Try rebooting your computer and your router. If you still cannot connect to google.com the problem is with your ISP or computer (e.g. BT, Plusnet, Virgin etc.) and not our systems. Please contact your ISP or desktop/mobile technical support in this case.

 

If your site is only inaccessible to you, your IP address (your personal internet connection) may be blocked by our server. If this is the case, please go to http://whatsmyip.org and take a note of your IP address. Create a support ticket stating that you believe your address is blocked and include the IP address you noted down earlier, also include an alternate email address or telephone number as your main email will probably be inaccessible too.

 
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Article details

Article ID: 11

Category: Knowledgebase

Date added: 2013-02-01 16:14:08

Views : 789

Rating (Votes): Article rated 3.9/5.0 (39)

 
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