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Forgotten password for email?

Solution

You will need to create a support ticket requesting a password reset.

We do not store your password in any human readable format. The security systems on our web server store the password with a type of encryption that cannot be reversed. This means that we cannot tell you what your existing password is at any time.

Please include a contact telephone number in your ticket for us to verify that the request to change the password has come from someone authorised to do so.

Also, please use a contact email address that you can actually access i.e. NOT THE ONE YOU CANNOT ACCESS


Once the password has been reset, you will need to update all devices that access your email (iPhones, tablets, PCs etc.), with the new password. If you do not update the passwords and attempt to collect mail with your old password, the system will block you out permanently and you will need to create a new support ticket to get it unblocked.

 
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Article details
Article ID: 10
Category: Knowledgebase
Date added: 2013-02-01 13:35:37
Views: 405
Rating (Votes): Article rated 3.9/5.0 (39)

 
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