Complaints

If you feel that our service regarding hosting, domain names or technical support has not been adequate, please create a support ticket using the category complaints.

Please include complete details including: dates, times, events, names etc. so that we can fully investigate the situation, causes and potential solutions.

As with all support tickets, we will respond within one working day.

Your complaint will be reviewed, actioned as appropriate and we will provide details and outcomes via this support system.

As an ISO 27001 and ISO 9001 company, we strive to remove service quality issues and evolve where possible. Your information will help us to continually improve our products and services.