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Data Centre Outage August
August 1st and 3rd 2022
Our web servers and one nameserver, and those of many other providers, were intermittently unavailable for a period due to a network issue at our provider's data centre.
We monitored networking and server status until their technical issues were resolved.
We then checked our servers were functioning normally for our customers' websites and email.
We apologise for any inconvenience this outage caused.
Our providers have an exceptionally high availability record and this is the first outage of this type for many years.
Their service status at present is as follows:
August 1st
Connectivity Issue - (London)
Resolved - This incident has been resolved.
Aug 1, 23:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 1, 23:33 UTC
Update - We are continuing to work on a fix for this issue.
Aug 1, 23:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 1, 22:28 UTC
Investigating -
Our team is investigating a connectivity issue in our London data center. During this time, users may experience connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information. Aug 1, 21:54 UTC
Aug 3, 2022
Connectivity Issues - London and Frankfurt
Resolved -
Connectivity for all services in London and Frankfurt have remained stable and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.Aug 3, 00:36 UTC
Monitoring -
We have corrected the issues affecting connectivity in our London and Frankfurt data centers. We will be monitoring this to ensure that services remain stable. If you are still experiencing issues, please open a Support ticket for assistance.Aug 2, 22:54 UTC
Identified - We’ve identified the cause of this incident as a power issue and are working with our data center partner in London to restore normal connectivity as soon as possible.
Aug 2, 21:57 UTC
Update - We are continuing to investigate this issue.
Aug 2, 21:46 UTC
Investigating - Our team is investigating a connectivity issue in our London data center. During this time, users may experience connection timeouts and errors for all services deployed in this data center. Additionally, users may experience connection timeouts and errors for some services in our Frankfurt data center. We will share additional updates as we have more information.
Aug 2, 21:36 UTC
