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Help and Support

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Before Submitting a Ticket

For us to provide the most speedy and accurate service to you, we need great info.

If you read the knowledgebase or search our help, you will be guided through the basic tests and information requirements that will help to get you up and running faster.

Don't forget to provide an alternate email address on another provider e.g. gmail, hotmail etc. to guarantee that you get our responses.

Abuse

If you believe your domain is being used to abuse other systems, or you are visting this site to report abuse from a domain hosted by Headforwards, please create a Security Issue/Alert ticket with High priority.

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Headforwards Hosting Team.

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Knowledgebase

  • Top articles
I didn't receive an email from someone but get other emails

Category: Knowledgebase

If someone reports that they sent an email to you, but you didn't receive it, please get them to forward their email to an alternative address that you can access, then include the headers (or all of ...

Email problems? Please read this before submitting a ticket

Category: Knowledgebase

Email Access Problems Always include a contact phone number and an alternate email address. If your email is broken you will not receive support emails either, unless you supply an alternate email add...

Support tickets regarding email issues

Category: Knowledgebase

If you are going to create a support ticket regarding being unable to receive emails, you should include an alternate email address that you are currently able to receive emails from. You must use an ...

Can't access web site or email?

Category: Knowledgebase

If you check your site using http://downforeveryoneorjustme.com/ you will be able to see if the rest of the world can see your website. If you cannot access that site, try accessing http://google.comI...

Site compromised i.e. "HACKED"

Category: Knowledgebase

If you believe your web site has been hacked, compromised or accessed without authorisation, you are required to notify us as soon as possible. Create a support ticket with SITE HACKED as the subje...

Forgotten password for email?

Category: Knowledgebase

You will need to create a support ticket requesting a password reset. We do not store your password in any human readable format. The security systems on our web server store the password with a ty...

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