I didn't receive an email from someone but get other emails

Category: Knowledgebase

If someone reports that they sent an email to you, but you didn't receive it, please get them to forward their email to an alternative address that you can access, then include the headers (or all of ...

Email problems? Please read this before submitting a ticket

Category: Knowledgebase

Email Access Problems Always include a contact phone number and an alternate email address. If your email is broken you will not receive support emails either, unless you supply an alternate email add...

Support tickets regarding email issues

Category: Knowledgebase

If you are going to create a support ticket regarding being unable to receive emails, you should include an alternate email address that you are currently able to receive emails from. You must use an ...

Can't access web site or email?

Category: Knowledgebase

If you check your site using http://downforeveryoneorjustme.com/ you will be able to see if the rest of the world can see your website. If you cannot access that site, try accessing http://google.comI...

Site compromised i.e. "HACKED"

Category: Knowledgebase

If you believe your web site has been hacked, compromised or accessed without authorisation, you are required to notify us as soon as possible. Create a support ticket with SITE HACKED as the subje...

IMPORTANT: PLEASE READ NOW! Email security and blacklists

Category: Knowledgebase

  The recently discovered server software bug that affected so many servers around the world seems to be the cause of a massive surge in server attacks. The types of attacks we’re seeing at the moment...